Privacy Policy
Last updated: 17 March 2026

Company Information
Company Name: Harley M Plumbing and Heating
Contact Name: Harley Mee
Email: harleymplumbingandheating@gmail.com
Phone: 07546149489
Website: www.harleymplumbingandheating.co.uk

1. Introduction
   This Privacy Policy explains how Harley M Plumbing and Heating collects, uses, and protects your personal data in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.

2. Information We Collect
   We may collect and process the following personal data:

• Name

• Email address

• Telephone number

• Address (where required for service delivery)

• Details submitted via contact forms or WhatsApp enquiries

• Website usage data (via cookies and analytics tools)

3. How We Use Your Information
   We use your data to:

• Respond to enquiries

• Provide and manage our services

• Arrange appointments and communicate updates

• Improve our website and services

• Comply with legal obligations

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing
   We rely on the following lawful bases:

• Consent (for enquiries and marketing where applicable)

• Contract (to deliver requested services)

• Legal obligation (for record keeping and compliance)

• Legitimate interests (to improve services and customer experience)

5. Data Sharing
   We do not sell or rent your personal data.

We may share your data with:

• Service providers (e.g. hosting providers)

• Professional advisers where necessary

• Authorities where required by law

All third parties are required to respect your data and comply with relevant regulations.

6. Data Retention
   We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights
   Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details above.

8. Cookies
   Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

9. Data Security
   We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Third-Party Links
    Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

11. Contact Information
    If you have any questions about this Privacy Policy or how your data is handled, please contact:

Harley M Plumbing and Heating
Email: harleymplumbingandheating@gmail.com
Phone: 07546149489

12. Changes to This Policy
    We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.